Privacy Policy

Last updated: 11 August 2026

Web & Cloud Solutions respects your privacy. This policy explains what information we collect, why we collect it and how you can contact us about it.

Information we collect

When you contact us, request a service or complete a project questionnaire, we may collect your name, email address, phone number, business details, website requirements, files or links you provide, payment reference information and communications with us.

How we use information

We use this information to respond to enquiries, provide and support our services, prepare websites and hosting, manage projects, send service communications, process or verify payments, prevent misuse and meet legal or accounting obligations.

Service providers

We may use service providers such as Netlify for hosting, Stripe for payment processing, Airtable for project records, Resend for transactional email and AI service providers to assist with draft creation. Each provider processes information under its own privacy terms and only as needed to deliver the service.

Storage and security

We take reasonable technical and organisational steps to protect personal information. No internet service is completely secure, so absolute security cannot be guaranteed. Information may be processed in Australia or other countries where our service providers operate.

Retention

We retain information only for as long as reasonably needed for the service, support, legal, security and accounting purposes. You may ask us to correct or delete information where applicable.

Cookies and analytics

Our public website does not currently use advertising cookies. Essential platform or security technologies may still be used to operate and protect the service. If analytics or marketing cookies are added, this policy will be updated and any required consent controls will be provided.

Your choices

You may request access to or correction of personal information we hold about you, or ask a privacy question, by emailing info@webcloudsolutions.com.au.

Changes

We may update this policy when our services or legal requirements change. The latest version will be published on this page.