Refunds & Cancellations

Last updated: 11 August 2026

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30-Day Money-Back Guarantee

At Web & Cloud Solutions, we want you to be happy with the website you build through our service. That's why we offer a 30-day money-back guarantee, on the terms below.

1. What the guarantee covers. If you purchase one of our packages and build your website using our platform — uploading your own text, photos and content — you can request a refund of the base package price within 30 days of your purchase date.

2. Free support included. Your package includes up to 30 minutes of support from the Web & Cloud Solutions team at no extra charge. This support can be used for help with initial site setup, adding content, or small changes and adjustments.

3. Additional support or work. If you need more help beyond the 30 minutes included in your package, you can purchase additional support time or extra services — for example, an extra hour of support so our team can help with further changes or work on your site.

4. Additional work is non-refundable. The 30-day money-back guarantee applies only to the price of the base package covered by the guarantee. Any amount paid for:

• additional support time,
• extra hours of work,
• custom changes or work, or
• additional services requested by the customer,

is not covered by the 30-day guarantee and is non-refundable once the corresponding work or service has been provided.

Example: if your package includes 30 minutes of free support and you purchase an additional hour of support, you can still request a refund for the eligible base package within 30 days. The charge for that additional hour of support, once it has been provided, is non-refundable.

5. Requesting a refund. Refund requests must be submitted within 30 days of the original package purchase. After the 30-day period has passed, this commercial money-back guarantee no longer applies.

6. Australian Consumer Law. This 30-day guarantee is provided in addition to any rights you may have under the Australian Consumer Law. Nothing in these terms limits or excludes any rights or remedies that cannot lawfully be limited or excluded.

Project services

If you cancel before work begins, contact us promptly. If work has started, any refund will take into account work already completed and non-refundable third-party costs already incurred with your approval.

Hosting and maintenance subscriptions

You may request cancellation of a recurring service by emailing us. Cancellation applies from the end of the current paid billing period unless otherwise agreed. Fees already paid for an active billing period are generally not refundable, except where required by law.

Domains and third-party costs

Domain registrations, licences and other third-party purchases are often non-refundable once ordered. We will identify these costs before purchasing them for you where practical.

Problems with a service

If a service is not supplied as agreed, contact us so we can investigate and offer an appropriate remedy. Your rights under the Australian Consumer Law continue to apply and are not limited by this policy.

How to request help

Email info@webcloudsolutions.com.au with your name, service or order reference and a short explanation. We will review the request and respond as soon as reasonably possible.